Legal

Terms & Conditions

Vellichor Partners · Last Updated: 18 March 2025 · Effective Date: 18 March 2025

These Terms and Conditions govern your use of the Vellichor Partners website at vellicho.info and the consulting services we provide. By using this website or engaging our services, you agree to these terms. Please read them carefully.

1. Definitions

• "Agreement" means these Terms and Conditions together with any scope note or engagement letter
• "We / Us / Our" means Vellichor Partners, a consulting firm registered in Malaysia
• "You / Client" means the individual or organisation using our website or engaging our services
• "Services" means consulting engagements including Business Direction Review, Market Entry Advisory, and Leadership Clarity Sessions
• "Deliverable" means any written document, report, or summary produced by us as part of an engagement
• "Website" means the site accessible at vellicho.info

2. Acceptance of Terms

By accessing this website or proceeding with a consulting engagement, you confirm that you are at least 18 years of age, have the legal capacity to enter this Agreement, and agree to be bound by these Terms. If you are acting on behalf of an organisation, you confirm that you have authority to bind that organisation.

3. Service Description

We provide strategic business consulting services to Malaysian firms and regional organisations. Services are scoped in writing before an engagement begins, with deliverables, timelines, and fees agreed in a scope note or engagement letter. The scope note forms part of this Agreement.

Our services are advisory in nature. Decisions remain the sole responsibility of the client. We do not provide legal, financial, tax, or regulatory advice, and our input should not be treated as a substitute for professional advice in those disciplines.

4. User Responsibilities

When using our website or engaging our services, you agree to:

• Provide accurate and complete information as reasonably required for the engagement
• Use our website only for lawful purposes
• Not attempt to interfere with the function or security of the website
• Maintain the confidentiality of any information we share that is marked as confidential
• Notify us promptly of any changes in your circumstances that may affect an engagement

5. Intellectual Property

All content on this website, including text, design, and structure, is the property of Vellichor Partners and may not be reproduced without our written consent.

Deliverables produced under a consulting engagement are provided for the client's internal use. Upon full payment, the client is granted a non-exclusive licence to use the deliverable for internal business purposes. We retain the underlying methodologies, frameworks, and know-how used in producing deliverables.

We may reference engagements in anonymised form for professional development or marketing purposes, without identifying you or your organisation.

6. Payment Terms

Our fees are fixed and stated in the scope note. Payment terms are as follows:

• 50% of the engagement fee is due upon signing of the scope note
• The remaining 50% is due upon delivery of the final deliverable
• Payment is accepted by bank transfer in Malaysian Ringgit (MYR)
• Invoices are due within 14 days of issue
• Late payments may incur interest at the rate of 1.5% per month on the outstanding amount

Fees are non-refundable once work on an engagement has commenced, except in the event that we are unable to deliver the agreed scope due to circumstances within our control.

7. Confidentiality

Both parties agree to keep confidential all information shared during the course of an engagement that is reasonably understood to be confidential. We will sign a separate non-disclosure agreement upon request, and do so as standard practice when clients share sensitive commercial information.

Confidentiality obligations survive the termination of any engagement for a period of three years.

8. Disclaimers

Our services are provided on an "as is" basis to the extent permitted by law. We do not make representations regarding specific commercial outcomes from acting on our advice. Business decisions involve inherent uncertainty, and past performance in similar engagements does not indicate the outcome of any particular situation.

This website is provided for informational purposes. We do not warrant that it will be uninterrupted or error-free.

9. Limitation of Liability

To the fullest extent permitted by Malaysian law, our total liability to you in connection with any engagement shall not exceed the fees paid for that specific engagement. We shall not be liable for indirect, consequential, or special damages arising from use of our services.

10. Indemnification

You agree to indemnify and hold harmless Vellichor Partners from any claims, losses, or costs arising from your misuse of our services or website, breach of these Terms, or reliance on our advice in a manner inconsistent with the scope of the engagement.

11. Termination

Either party may terminate an engagement by providing written notice. In the event of client-initiated termination after work has commenced, fees for work completed to that point shall remain payable. In the event of our termination due to the client's material breach, the same applies.

12. Dispute Resolution

We encourage resolution of any dispute through direct, good-faith communication in the first instance. If not resolved within 30 days of written notification, disputes shall be subject to the exclusive jurisdiction of the courts of Malaysia, and governed by Malaysian law.

13. Changes to These Terms

We may update these Terms from time to time. The "Last Updated" date above reflects the most recent revision. Your continued use of this website or engagement of our services after any update constitutes acceptance of the revised Terms.

14. Contact

For any questions regarding these Terms, please contact us at:

• Email: [email protected]
• Address: Level 18, Menara Keck Seng, 203 Jalan Bukit Bintang, 55100 Kuala Lumpur